Customer Service

Shipping & Delivery
CHOCOLATE PRODUCTS AND OTHER HEAT SENSITIVE ITEMS ARE SHIPPED AT THE PURCHASERS RISK AND ARE NOT GUARANTEED AGAINST WEATHER RELATED DAMAGE. (melting or discoloration. We do pack all heat sensitive merchandise with insolation and/or ice packs).
Privacy & Security
Cocoa Outlet Chocolates & Fine Pastry Ingredients secures your personal information from unauthorized access, use or disclosure. Cocoa Outlet Chocolates & Fine Pastry Ingredients secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Cocoa Outlet Chocolates & Fine Pastry Ingredients welcomes your comments regarding this Statement of Privacy. If you believe that Cocoa Outlet Chocolates & Fine Pastry Ingredients has not adhered to this Statement, please contact Cocoa Outlet Chocolates & Fine Pastry Ingredients at farsheed@cocoaoutlet.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. The Cocoa Outlet Chocolates & Fine Pastry Ingredients Web Site is comprised of various Web pages operated by Cocoa Outlet Chocolates & Fine Pastry Ingredients. This Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Cocoa Outlet Chocolates & Fine Pastry Ingredients Web Site constitutes your agreement to all such terms, conditions, and notices.
Returns & Replacements
CHOCOLATE PRODUCTS MAY NOT BE RETURNED (unless incorrect items were shipped by Cocoa Outlet) Shopworn, priced, loose merchandise not in the original container or merchandise over 30 days old (from invoice date) may NOT be returned.
Ordering
PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE..